Stop Asking “Why” – What an FBI Negotiator Teaches Parents Instead

Chris Voss is a former FBI lead kidnapping negotiator, bestselling author of Never Split The Difference, and founder and CEO of The Black Swan Group; a negotiation, training, coaching, and consulting organization that teaches people how to achieve better outcomes in high-stakes conversations. Today, he teaches some of these same skills to parents - and it turns out the thing that gets a hostage-taker to put down a weapon isn't that different from what gets your eight-year-old to put down the tablet.

Obviously, kids aren’t actual hostage-takers, but in this conversation, Chris and Dr. Becky get into why kids saying "no" is actually a sign of a healthy nervous system, not defiance. Why "how was your day" always gets you "fine," and the one-word fix that doesn't. Why asking your kid "why" almost always backfires, and what to ask instead. And the reframe Chris uses with his own team to get a reluctant partner, coworker, or teenager to actually engage: "are you against this?"

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