Live from HMPS26: When Digital Experience Fails, Patients Walk Away
Show: Healthcare Success
A health system’s website isn’t simply a place patients visit after choosing where to receive care. It’s increasingly part of the decision itself. Recorded live at HMPS, Stewart Gandolf talks with Chris Pace of SearchStax about new consumer research showing how digital experience, site search, and content accuracy can strengthen patient trust or cause patients to walk away altogether.
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