How workplace civility can transform health care and save lives

Explore the critical role of civility in health care with insights from Matthew Sherrer, associate professor and director of care team collaboration at the University of Alabama at Birmingham, and Chris Turner, an emergency physician. Together, they discuss how workplace behaviors impact team dynamics, patient safety, and overall performance in health care settings. From reducing errors through quality improvement initiatives to fostering collaborative cultures that save lives, this episode uncovers the power of respect and teamwork in medicine.

Matthew Sherrer is an associate professor and director of care team collaboration at the University of Alabama at Birmingham Marnix E. Heersink School of Medicine, Department of Anesthesiology and Perioperative Medicine.  He can be reached on X @MattSherrerMD and LinkedIn. He is also the co-host of the Fresh Flow podcast and has publications on PubMed.

Chris Turner is an emergency physician.

They discuss the KevinMD article, "The shocking impact of incivility in health care: Are your team’s behaviors putting patients at risk?"

Our presenting sponsor is DAX Copilot by Microsoft.

DAX Copilot, by Microsoft, is your AI assistant for automated clinical documentation and workflows. DAX Copilot allows physicians to do more with less and turn their words into a powerful productivity tool. DAX Copilot automates clinical documentation—making it available in the EHR within minutes—and clinical workflows, including referral letters, after-visit summaries, style and formatting customizations, and more.

70 percent of physicians who use DAX Copilot say it improves their work-life balance while reducing feelings of burnout and fatigue. Patients love it too! 93 percent of patients say their physician is more personable and conversational, and 75 percent of physicians say it improves patient experiences.

Discover AI-powered solutions for clinical documentation and workflows. Click here to see a 12-minute DAX Copilot demo.

VISIT SPONSOR → https://aka.ms/kevinmd

SUBSCRIBE TO THE PODCAST → https://www.kevinmd.com/podcast

RECOMMENDED BY KEVINMD → https://www.kevinmd.com/recommended

GET CME FOR THIS EPISODE → https://www.kevinmd.com/cme

I'm partnering with Learner+ to offer clinicians access to an AI-powered reflective portfolio that rewards CME/CE credits from meaningful reflections. Find out more: https://www.kevinmd.com/learnerplus